Return Policy
[www.getallbook.com] - Return Policy
At www.getallbook.com, we strive to ensure your complete satisfaction with every book you purchase. We understand that sometimes a return may be necessary, and we aim to make the process as straightforward as possible. Please read our return policy carefully.
1. Eligibility for Returns:
Damaged or Incorrect Books: If you receive a book that is damaged during shipping, is misprinted, has missing pages, or is not the book you ordered (incorrect title/edition), you are eligible for a full refund or exchange. We may require photographic evidence of the damage or discrepancy.
We accept returns within [e.g., 7 days days] from the date you receive your order. The book must be in its original, re-sellable condition (unmarked, uncreased, no signs of wear, etc.). Please note that original shipping charges are non-refundable, and you will be responsible for the return shipping costs.
Please contact our support team immediately if you encounter such an issue.
2. Non-Eligible Returns:
Books that have been read, used, marked, damaged by the customer, or are not in their original, re-sellable condition (unless defective upon arrival).
Returns attempted after the specified return window.
Items marked as "Final Sale" or "Non-Returnable" at the time of purchase (if applicable).
3. Return Process:
To initiate a return, please follow these steps:
Contact Us: Please contact our customer support team at support@getallbook.com or [Your Customer Service Phone Number] within the eligible return window.
Provide Information: In your communication, please include:
Your order number.
The title(s) of the book(s) you wish to return.
The reason for the return (e.g., damaged, incorrect, change of mind).
For damaged/incorrect items, please attach clear photographs of the issue.
Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on how to send the book back to us. Please do not send any returns without an RA number, as they may not be processed.
Packaging: Please package the book securely to prevent further damage during transit. We recommend using the original packaging if possible.
Shipping:
For damaged or incorrect books, we will provide you with a pre-paid return shipping label. We recommend using a trackable shipping method.
Return Address: Our customer support team will provide the specific return address when issuing the RA number.
4. Refunds and Exchanges:
Processing Time: Once we receive your returned book and verify its condition, we will process your refund or exchange within [e.g., 5-7 business days].
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank statement or credit card.
Original Shipping Charges:
Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect book).
5. Damaged or Lost Returns:
We are not responsible for books lost or damaged during return shipment if you are responsible for the shipping . Please ensure adequate packaging and consider using a trackable and insured shipping method.
6. Contact Us:
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team:
Email: support@getallbook.com
Phone: [Your Customer Service Phone Number]
Hours of Operation: [e.g., Monday - Saturday, 9:00 AM - 5:00 PM IST]
We appreciate your business and look forward to providing you with an excellent book-buying experience!